1<?php
  2
  3namespace WHMCS\Module\Widget;
  4
  5use WHMCS\Carbon;
  6use WHMCS\Module\AbstractWidget;
  7
  8/**
  9 * Abstract Widget.
 10 *
 11 * @copyright Copyright (c) WHMCS Limited 2005-2021
 12 * @license https://www.whmcs.com/eula/ WHMCS Eula
 13 */
 14class Support extends AbstractWidget
 15{
 16    protected $title = 'Support';
 17    protected $description = 'An overview of support.';
 18    protected $weight = 600;
 19    protected $cache = true;
 20    protected $cacheExpiry = 120;
 21    protected $cachePerUser = true;
 22    protected $requiredPermission = 'List Support Tickets';
 23
 24    public function getData()
 25    {
 26        $counts = localApi('GetTicketCounts', array());
 27
 28        $tickets = localApi('GetTickets', array('status' => 'Awaiting Reply', 'limitstart' => '0', 'limitnum' => '5'));
 29
 30        return array(
 31            'tickets' => array(
 32                'counts' => $counts,
 33                'recent' => (isset($tickets['tickets']['ticket'])) ? $tickets['tickets']['ticket'] : [],
 34            ),
 35        );
 36    }
 37
 38    public function generateOutput($data)
 39    {
 40        $ticketsAwaitingReply = $data['tickets']['counts']['awaitingReply'];
 41        $ticketsAssigned = $data['tickets']['counts']['flaggedTickets'];
 42
 43        $recentTickets = '';
 44        foreach ($data['tickets']['recent'] as $ticket) {
 45            $recentTickets .= '<div class="ticket">
 46        <div class="pull-right color-blue">' . Carbon::createFromFormat('Y-m-d H:i:s', $ticket['lastreply'])->diffForHumans() . '</div>
 47        <a href="supporttickets.php?action=view&id=' . $ticket['id'] . '">#' . $ticket['tid'] . ' - ' . $ticket['subject'] . '</a>
 48    </div>';
 49        }
 50
 51        return <<<EOF
 52<div class="icon-stats">
 53    <div class="row">
 54        <div class="col-sm-6">
 55            <div class="item">
 56                <div class="icon-holder text-center color-blue">
 57                    <a href="supporttickets.php">
 58                        <i class="pe-7s-ticket"></i>
 59                    </a>
 60                </div>
 61                <div class="data">
 62                    <div class="note">
 63                        <a href="supporttickets.php">Awaiting Reply</a>
 64                    </div>
 65                    <div class="number">
 66                        <a href="supporttickets.php">
 67                            <span class="color-blue">{$ticketsAwaitingReply}</span>
 68                            <span class="unit">Tickets</span>
 69                        </a>
 70                    </div>
 71                </div>
 72            </div>
 73        </div>
 74        <div class="col-sm-6">
 75            <div class="item">
 76                <div class="icon-holder text-center color-pink">
 77                    <a href="supporttickets.php?view=flagged">
 78                        <i class="pe-7s-flag"></i>
 79                    </a>
 80                </div>
 81                <div class="data">
 82                    <div class="note">
 83                        <a href="supporttickets.php?view=flagged">Assigned To You</a>
 84                    </div>
 85                    <div class="number">
 86                        <a href="supporttickets.php?view=flagged">
 87                            <span class="color-pink">{$ticketsAssigned}</span>
 88                            <span class="unit">Tickets</span>
 89                        </a>
 90                    </div>
 91                </div>
 92            </div>
 93        </div>
 94    </div>
 95</div>
 96
 97<div class="tickets-list">
 98    {$recentTickets}
 99</div>
100
101<div class="footer">
102    <a href="supporttickets.php">View All Tickets</a>
103    <a href="supporttickets.php?view=flagged">View My Tickets</a>
104    <a href="supporttickets.php?action=open">Open New Ticket</a>
105</div>
106
107EOF;
108    }
109}
110